Billing Supervisor

The Billing Supervisor supervises the billing section’s operations, including Monitoring of customers accounts (active and inactive) and Accurate recording of consumption, payments, adjustments and other changes in the accounts.


  • Bachelor’s Degree in Accounting or Business Administration or any related Business course
  • Excellent analytical and problem-solving skills.
  • Detail-oriented.
  • Ability to translate and analyze data into reports
  • Proficiency with Microsoft Office Word, Excel, and other related software.
  • 2 years of relevant experience
  • 16 hours of relevant training (preferably)
  • Driving (an advantage)
  • Preferably Board Passer

Key Responsibilities

  1. Supervises the Billing Section’s operation as follows:
    • Monitoring of customers accounts (active and inactive
    • Accurate recording of consumption, payments, adjustments and other changes in the account
    • On time release of water bill receipts, statement of accounts other notices to customers
  2. Reviews and recommends for approval reports/documents relative to billing and collection
    • Billing Adjustments
    • Collection Report
    • Billing Summary
    • Statement of Accounts
    • Monthly Accomplishment Reports of staff
  3. Prepares reports of Billing Section
    • Monthly Consumption
    • Monthly Data Report
    • Comparative Report
    • Ageing of Accounts Receivables (with summary)
    • Notices/Correspondences for customers (on account reclassification, approved consideration etc.)
  4. Attends to customers requests and queries relative to billing and payment
  5. Supervises staff
    • Evaluates performance
    • Monitors attendance and work loads
    • Coaches and mentors
  6. Assists in planning, organizing and managing Division’s operations and functions.
  7. Recommends improvements of Billing Section’s system, procedures, policies, etc.
    • Assists in the preparation of the Division Report
    • Section’s accomplishments and highlights
    • Annual Procurement Plan
    • Budget Utilization
  8. Leads team to improve company’s collection, communicate issues and implement ideas.
  9. Updates billing policies, procedures, methods and guidelines.
  10. Utilizes metrics to improve performance.
  11. Manages and ensures compliance with control objectives.
  12. Monitors the billing metrics database.
  13. Identifies of simplification and automation opportunities.
  14. Performs other tasks that may be assigned from time to time
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