The Billing Supervisor supervises the billing section’s operations, including Monitoring of customers accounts (active and inactive) and Accurate recording of consumption, payments, adjustments and other changes in the accounts.
Qualifications
- Bachelor’s Degree in Accounting or Business Administration or any related Business course
- Excellent analytical and problem-solving skills.
- Detail-oriented.
- Ability to translate and analyze data into reports
- Proficiency with Microsoft Office Word, Excel, and other related software.
- 2 years of relevant experience
- 16 hours of relevant training (preferably)
- Driving (an advantage)
- Preferably Board Passer
Key Responsibilities
- Supervises the Billing Section’s operation as follows:
- Monitoring of customers accounts (active and inactive
- Accurate recording of consumption, payments, adjustments and other changes in the account
- On time release of water bill receipts, statement of accounts other notices to customers
- Reviews and recommends for approval reports/documents relative to billing and collection
- Billing Adjustments
- Collection Report
- Billing Summary
- Statement of Accounts
- Monthly Accomplishment Reports of staff
- Prepares reports of Billing Section
- Monthly Consumption
- Monthly Data Report
- Comparative Report
- Ageing of Accounts Receivables (with summary)
- Notices/Correspondences for customers (on account reclassification, approved consideration etc.)
- Attends to customers requests and queries relative to billing and payment
- Supervises staff
- Evaluates performance
- Monitors attendance and work loads
- Coaches and mentors
- Assists in planning, organizing and managing Division’s operations and functions.
- Recommends improvements of Billing Section’s system, procedures, policies, etc.
- Assists in the preparation of the Division Report
- Section’s accomplishments and highlights
- Annual Procurement Plan
- Budget Utilization
- Leads team to improve company’s collection, communicate issues and implement ideas.
- Updates billing policies, procedures, methods and guidelines.
- Utilizes metrics to improve performance.
- Manages and ensures compliance with control objectives.
- Monitors the billing metrics database.
- Identifies of simplification and automation opportunities.
- Performs other tasks that may be assigned from time to time