Billing Supervisor

Description

 

The Billing Supervisor supervises billing section operation as follows: Monitoring of customers accounts, accurate recording of consumption, payments, adjustments and other changes in the accounts and handles on time release of water bill receipts, statement of accounts and other notices to customers.

Duties and Responsibilities

  • Supervises the Billing Section’s operation as follows:
      1. Monitoring of customers accounts (active and inactive)
      2. Accurate recording of consumption, payments, adjustments and other changes in the accounts
      3. On time release of water bill receipts, statement of accounts other notices to customers
  • Reviews and recommends for approval reports/documents relative to billing and collection:
      1. Billing Adjustments
      2. Collection Report
      3. Billing Summary
      4. Statement of Accounts
      5. Monthly Accomplishment Reports of staff
  • Prepares reports of Billing Section:
      1. Monthly Consumption
      2. Monthly Data Report
      3. Comparative Report
      4. Ageing of Accounts Receivables (with summary)
      5. Notices/Correspondences for customers (on account reclassification, approved consideration etc.)
  • Attends to customers requests and queries relative to billing and payment
  • Supervises staff:
      1. Evaluates performance
      2. Monitors attendance and work loads
      3. Coaches and mentors
  • Assists in planning, organizing and managing Division’s operations and functions.
  • Recommends improvements of Billing Section’s system, procedures, policies, etc.
  • Assists in the preparation of the Division Report:
      1. Section’s accomplishments and highlights
      2. Annual Procurement Plan
      3. Budget Utilization
  • Recommends improvements of Billing Section’s system, procedures, policies, etc.
  • Leads team to improve company’s collection, communicate issues and implement ideas.
  • Updates billing policies, procedures, methods and guidelines.
  • Utilizes metrics to improve performance.
  • Manages and ensures compliance with control objectives.
  • Monitors the billing metrics database.
  • Identifies of simplification and automation opportunities.
  • Performs other tasks that may be assigned from time to time
  • Qualifications

    • Bachelor’s Degree in Accounting or Business Administration or any related Business course
    • Excellent analytical and problem solving skills.
    • Detail-oriented.
    • Ability to translate and analyze data into reports.
    • Proficiency with Microsoft Office Word, excel and other related software.
    • 2 years of relevant experience.
    • 16 hours relevant training (preferably).
    • Driving (an advantage).
    • Preferably Board Passer